Customer success & Leadership insights

Text graphic that reads 'In the Hot Seat' with a flame and thermometer icon on a black background.

In the Hot Seat: Removing the Squish: Knowing the Value for the Desired Outcome

CS Angel: How to Prove the ROI of the CS Team

Book cover titled "FORESIGHT" with subtitle "Why Value Frameworks Expand Revenue" in white text on a dark blue background.

Why Value Frameworks Expand Revenue

Illustration of a samurai warrior in traditional armor holding a sword, with Japanese mountains and a large full moon in the background.

Cover of a book titled "The 10 Laws of Customer Success" by Dan Steinman. The cover features four company logos: CODE42, Box, Brainshark, and Clarizen.

Graphic with black background that displays the phrase "The Daily and Stay Up" with icons of a heart, a circular arrow, and a money bag.

The #1DrewHarris: Leadership in SaaS - Key Insights

Customer Bliss: The Human Duct Tape Show

Gainsight’s 10 Laws of Customer Success

Daily Standup: Health is Not Just a Number

Disruptive Intelligence: The Critical Role of Post-Sales in SaaS Success

Getting Services Done: Diane Gordon, Customer Success Legend

A smiling man in a purple blazer and white shirt, sitting in front of a blue background with travel-themed icons, including an airplane and a suitcase, with a 'BLOG' label in the top left corner.

CS Angel: How to Improve Retention with Proactive Risk Management

The Ultimate CCO Job Description by Nick Mehta